Terms and Conditions
Overview
This website is operated by Ink and Roses Calligraphy ("we", "us", "our"). These Terms and Conditions apply to your use of this website, including browsing the site, accessing information about our services, and purchasing products from our online store.
By accessing or using this website, you agree to be bound by these Terms and Conditions, together with any additional policies referenced here (including our Privacy Policy and Returns Policy). If you do not agree to these Terms and Conditions, you must not use this website or our services.
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will take effect once published on this page. Your continued use of the website following any changes constitutes acceptance of the updated Terms and Conditions.
Our online store is hosted on Squarespace, which provides the e‑commerce platform that allows us to sell our products and services.
1. Eligibility and Use of the Website
By using this website, you confirm that you are at least 18 years of age or the legal age of majority in Australia. If you allow a minor under your care to use this website, you are responsible for their actions.
You must not use this website or our products or services for any unlawful or unauthorised purpose, or in a way that breaches any applicable Australian laws, including intellectual property laws.
You must not introduce any viruses, malicious code, or other material that may interfere with the operation or security of the website.
2. General Conditions
We reserve the right to refuse service to any person at any time where permitted by law.
You acknowledge that content you submit to us (excluding credit card details) may be transmitted across various networks and may not always be encrypted. Credit card information is always encrypted during transmission.
You must not reproduce, duplicate, copy, sell or exploit any part of this website, our services or our products without our prior written consent.
Headings are included for convenience only and do not affect the interpretation of these Terms and Conditions.
3. Information on the Website
We take reasonable care to ensure information on this website is accurate and up to date. However, the content is provided for general information only and may not always be current or complete.
We may update or change website content at any time without notice. You acknowledge that it is your responsibility to monitor changes to the website.
4. Products, Services and Pricing
Some products and services are available exclusively online and may be available in limited quantities.
We make reasonable efforts to display product images and colours accurately. However, we cannot guarantee that your device will display colours accurately.
Pieces within the ‘Engraving Collection’ may have very minor imperfections as each piece is preloved and tells a story, however, any notable imperfections will be clearly stated and photographed on the items product page.
Prices are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time, subject to Australian Consumer Law.
Nothing in these Terms and Conditions excludes or limits your rights under the Australian Consumer Law, including consumer guarantees for goods and services.
5. Orders, Billing and Account Information
We reserve the right to refuse or cancel any order, including where products are unavailable, pricing errors occur, or an order appears fraudulent or unauthorised.
If we cancel or amend an order, we will attempt to notify you using the contact details provided at checkout.
You agree to provide accurate and current billing and contact information and to update this information as required.
6. Returns and Refunds
Returns, exchanges and refunds are subject to our Returns Policy, which is available on our website.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
7. Third‑Party Tools and Links
This website may provide access to third‑party tools or links to third‑party websites. We do not control and are not responsible for these third‑party services or content.
Your use of third‑party websites or tools is at your own risk and subject to their terms and conditions.
8. User Content and Feedback
If you submit comments, feedback, ideas or other materials to us, you grant us the right to use, reproduce and publish that content for business purposes, without compensation, unless otherwise required by law.
You must ensure any content you submit does not infringe the rights of others or contain unlawful, misleading or offensive material.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy.
10. Errors and Omissions
Occasionally, information on this website may contain errors or omissions relating to product descriptions, pricing or availability. We reserve the right to correct such errors and to cancel orders affected by them, in accordance with Australian Consumer Law.
11. Prohibited Conduct
You must not use this website:
for any unlawful purpose;
to infringe intellectual property rights;
to harass, abuse or discriminate against others;
to upload malicious code or interfere with website security;
to misuse or collect personal information of others.
We may suspend or terminate access to the website if you breach these Terms and Conditions.
12. Disclaimer and Limitation of Liability
To the extent permitted by law, we do not guarantee that the website will be uninterrupted or error‑free.
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantees, rights or remedies under the Australian Consumer Law.
To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the website or products.
13. Indemnity
You agree to indemnify us against any loss, damage or expense arising from your breach of these Terms and Conditions or misuse of the website.
14. Termination
We may suspend or terminate your access to the website if you breach these Terms and Conditions. Any obligations incurred prior to termination will continue to apply.
15. Severability
If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will continue in full force and effect.
16. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of Australian courts.
17. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Ink and Roses Calligraphy
Email: inkandrosescalligraphy@gmail.com